IndiGo Airlines denied entry for a teenager with a disability with his parents. As a result of these, on Monday the Aviation Minister Jyotiraditya cautioned IndiGo. He says Zero Tolerance for such behaviour.
Aviation Minister posted on Twitter.
There is zero tolerance towards such behaviour. No human being should have to go through this! Investigating the matter by myself, post which appropriate action will be taken. https://t.co/GJkeQcQ9iW
— Jyotiraditya M. Scindia (@JM_Scindia) May 9, 2022
In order to further investigate this topic, a report has been asked by the aviation regulator DGCA.
This incident came up after the distressing experience of the family was shared over social media. And this created a rage for all audiences.
In a proclamation, IndiGo mentions the child posed a torment to other passengers’ safety. It alleges that it exults in being “inclusive” and overthrown suggestions of partial behaviour.
The Airlines stated “In view of the safety of passengers, a specially-abled child could not board the flight with his family on May 7, as he was in a state of panic. The ground staff waited for him to calm down till the last minute, but to no avail”.
Manisha Gupta’s Facebook Post
Manisha Gupta, a co-passenger who watched the incident wrote about it in a detailed Facebook post.
The manager of IndiGo stated that Ms. Gupta was yelling and telling everyone that the “child is uncontrollable”.
“The only person who is in panic is you”, quoted Ms. Gupta as a fellow passenger’s response to the Airline manager.
Later, the family said that the airlines provided them with a hotel to stay in. And then boarded they flew the next morning to reach their destination.
Ms. Gupta also mentioned that doctors who traveled on the same flight aided the child and his parents if any health issues occurred during the mid-flight.
Additionally, she also mentions how other passengers supported the family. They kept up their phones with news articles. Twitter posts on Supreme court judgments.
Also how no airlines would discriminate against passengers with special needs.
Lastly “In those 45 minutes of argument, temper, rage and contestation, the three (the family) had not once lost their dignity or raised their voice or spoken one irrational word.“ says Ms. Gupta.
We should never tolerate such behaviour. And strict action needs to be taken over such incidents.